Contract
OpenAPI, schemas, errors, idempotency and versioning.
KIOWARE CONNECTOR BLUEPRINT
CRM, BPM and ERP Integration
Connect workflows, records, orders and service state through APIs and events.
API · TRUST · EVIDENCE
Governed integration pattern
Trust
Identity, mTLS, tokens, policy and masking.
Evidence
Tracing, audit, reconciliation and acceptance evidence.
INTEGRATION DISCOVERY
Discovery checklist
- Source and target systems and owners
- Inputs, outputs and data classification
- Authentication, trust boundaries and network
- Timeout, retry, idempotency and reconciliation
- PoC dataset, UAT evidence and rollback
REFERENCE WORKFLOW01 02 03 04
Reference CRM, BPM and ERP flow
Request capture
The Kiosk normalizes form data and attaches a correlation ID before workflow submission.
Process orchestration
BPM determines the next step; KioWare only exposes actions permitted for the current session.
Core-system update
ERP or CRM receives the transaction through APIs or queues with idempotency and reconciliation status.
User response
The Kiosk displays request reference, next step and support channel instead of unnecessary internal data.
SECURITY & ACCEPTANCE
Controls before implementation
- Agree which system is the source of truth for each field.
- Define pending, completed, rejected and compensated states.
- The Kiosk must not access databases or internal services outside the governed integration layer.
- UAT should include duplicate requests, timeout, rollback and end-of-day reconciliation.
Book a Technical Workshop
Book a Technical WorkshopConfirm contracts, trust boundaries, test data and UAT criteria with the architecture team.